• Do you store my sensitive info on your server?

    No, we only store your name, email, address time you placed your orders. We do not store sensitive information like credit card info.
  • Is it possible to request a refund?

    We rarely receive refund requests because we provide high-quality software products backed with good support and documentation. If you have any problems using our products, you can contact our team anytime at sales@codeultimate.com, online feedback form, or phone.

    If you are not satisfied with our products and want a cancellation within 45 days of the purchase, e-mail us at sales@codeultimate.com and we will refund your full money.

  • Can I purchase your products through a reseller?

    Yes, you can purchase our products through our Resellers.
  • What currency do you accept in wire transfer transactions?

    We accept many currencies. Our checkout page shows your currency and you can switch to USD. When you complete the order form, you will be presented with the details of the bank account.
  • Is your software delivered instantly?

    Our software is delivered electronically. It usually takes about less than five (5) mins after you complete your order form to send you the license information. That information is used to log in to our portal to download your licensed software.

    For purchase orders, allow us 24 hours for processing.
  • What payment methods should I use?

    We accepts the payment methods listed below:

    • Credit card
    • Mail, Money order, Check
    • Phone, Fax
    • Skrill
    • Purchase Order
    • Local bank transfer

    Should you have any question, please do not hesitate to contact us at sales@codeultimate.com.

  • I wan to upgrade my software to the latest version but its subscription is expired. Can you let me know the cost for the upgrade?

    Within 1 year of the purchase date, you can freely download the latest version from your Account Dashboard.

    In case you wish to upgrade your license which is expired, you can click on the Renew Now button on the Account page to upgrade your license.

    If you wish to upgrade your license to a different product or license type, please let our Sales Team know.

  • What are my upgrade options?

    Depending on how much time after your date of purchase, we will have special discount for you. For more details, contact our team at sales@officecomponent.com.
  • I want to place an order online. How can I do that?

    The easiest way to purchase our product is through our Online Store. The steps are as simple as follows:

    • Visit our online store
    • Click on the desired license
    • On the checkout page, enter all the required information and submit it
    • Within 5 minutes after you complete your order form, we will send the license information.
  • Can you let us know the subscription renewal process?

    We sent several email notifications to license owners (e.g. 3 mons, 2 mons, 1 mon prior to the expiration date). It contains a link to renew your license. You can also log into Your Account to renew your license online.
  • Can you send us the invoice of our order?

    Once your order is complete, you will receive a confirmation letter from FastSpring. In that letter you will see your online invoice and the order number. Or you can log in to Your Account and check the Order History.

    If you have any questions, please contact our team at sales@codeultimate.com.

  • How do I obtain my credentials for my customer account and download the software?I act as a reseller. How do I send him the license information?

    You can use your email when purchasing our products. Once an order is finalized, e-mail us the order number and customer info so we can change the account info for you.

    Your customer will then receive a new password to log in to our portal to download the software.

  • Do I need to pay extra fees for distributing my software using your libraries?

    No, you do not have to pay extra fees. Our software is royalty-free and you can distribute your apps using our libraries to an unlimited number of devices.
  • How do I enter my VAT ID?

    If you reside in EU and need to enter your VAT ID, please enter it in the VAT ID field on the order form.
  • Can you let me know the types of credit cards that I can use?

    We accept many credit card types including Visa, MasterCard, American Express, Discover, JCB, Dinners Club and more. If you find that your credit card is not supported when purchasing our products, please let us know. We will work with our payment team to have the best solution for you.
  • Let me know the process to deliver my purchased software

    The easiest way to obtain a license is through our Online Store. We send the software info electronically right after you complete the order form.

    Should you have any questions downloading your software, please contact us at sales@codeultimate.com.

  • Do you offer some discount to resellers?

    Yes we do. To know more about our program and establish the partnership with our company, you can e-mail us at sales@codeultimate.com.